Privacy Policy

IMPACT Agency operates firstimpact-sa.com. We respect the privacy of visitors and aim to handle personal information responsibly, transparently and only for appropriate business and website purposes.

We collect information that you choose to provide through the Start a Project form or when you contact us directly. This may include:

• your name and organization or company;
• your email address and optional phone number;
• selected project type or types;
• project location and timing;
• an optional budget; and
• your message, project brief and other information you include.

Our website and infrastructure may process limited technical information needed to deliver and protect the service, such as an IP address, browser or device information, requested pages, request timing, security signals and server logs. We do not use this information for invasive tracking.

We may use information to respond to enquiries, understand project requirements, communicate about requested services, operate and secure the website, prevent abuse, improve website functionality, maintain relevant business records and comply with applicable legal obligations. We do not currently use contact-form information for advertising.

We process information in connection with steps you ask us to take regarding an enquiry or potential project, our legitimate need to operate and protect the website and conduct appropriate business communications, consent where it is requested or applicable, and legal obligations that may apply.

Trusted providers may process limited information on our behalf where needed for website hosting, infrastructure, security, domain or email services. They are expected to handle information only for the services they provide.

Resend is planned as a transactional email-delivery provider but is not currently enabled for contact-form delivery. If it is activated, relevant submission data may be processed through Resend to deliver your enquiry to IMPACT Agency.

We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain relevant business records, fulfil legitimate business purposes, or meet legal requirements.

We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse or alteration. No website, transmission method or storage system can be guaranteed to be completely secure.

Depending on the location of our infrastructure and service providers, information may be processed in countries other than the country from which it was submitted. Where applicable, we take reasonable steps to use providers and arrangements appropriate to the information involved.

You may contact IMPACT Agency to ask a privacy question or, where applicable, request access to, correction of, or deletion of your personal information, or object to or request restriction of certain processing. We may need to verify your identity and may retain information where required or permitted by applicable law.

Our website may link to websites operated by other organizations. Their websites and privacy practices are outside our control and are governed by their own policies.

The current website does not use non-essential cookies, analytics cookies, advertising pixels or browser storage for tracking. Strictly necessary server or infrastructure technologies may be used to deliver, secure and protect the website. If non-essential technologies are introduced later, we will update this policy and add consent controls where required.

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with an updated date.

For privacy questions or requests, contact: